Customer Relations Manager
BSM
Working with Bernhard Schulte Shipmanagement (BSM) means partnering with one of the world’s leading third-party ship managers.
At BSM, success is built on teamwork. With a diverse, multinational team, we collaborate to drive innovation and set industry standards.
Looking for a dynamic career and global opportunities? Then join the BSM family.
We’re looking forward to meeting you!
Job Objective:
Provides support to the MD on business development strategy to drive sustainable growth, maximize market share, and enhance profitability through effective sales and client management.
Key Accountabilities:
Business Development Coordination
1. Oversee and coordinate business development activities, systematically identifying customers for ship management business.
Market Analysis & Targeted Lead Generation
1. Conduct market intelligence efforts to facilitate targeted lead generation and business development activities. Identify market trends, competitive positioning, and potential business opportunities.
Business Development Support, Proposals and Sales Capabilities
1. Conduct presentations to potential clients on ship management capabilities to support business acquisition.
2. Prepare proposals, commercial tenders, and sales materials, ensuring accuracy, clarity, and alignment with company standards.
3. Draft, review, and finalize Ship Management and Crew Management Agreements for new vessels, ensuring compliance with internal standards and regulatory expectations, and coordinating with Legal, Operations, and Compliance teams prior to client submission.
4. Know Your Customer (KYC) Compliance
Lead the preparation, verification, and maintenance of complete KYC documentation for prospective clients, including required identification, corporate information, and financial records.
Coordinate with internal stakeholders to ensure accuracy and completeness of all data in accordance with compliance requirements before agreement finalisation.
CRM System
1. Supervise the updating of the PAL CRM system, ensuring effective management of sales and client relations, and enabling transparent, accessible client data for all stakeholders.
Client Relations
1. Support SMC client relationship management capabilities by developing and implementing tools and methodologies that elevate service levels and foster long-term client partnerships.
Resource Management
1. Lead and develop the Business Development department by providing strategic direction, mentoring, and professional development, ensuring optimal performance, budget compliance, and continuous improvement.
Support to the Managing Director
1. Explore opportunities to improve work processes and propose enhancements for Management decision‑making.
2. Preparing management information and reporting as required
Requirements
Education & Qualifications
Relevant degree or qualification from an accredited University or College
Work Experience:
Strong understanding of, and direct exposure to, market research & analysis, competitive intelligence, and business planning related methodologies and activities, including use of CRM tools
Minimum 3 years’ on-shore experience within a ship management/owning company
Experience in sales and marketing
Job-Specific Skills:
Strong knowledge of the marine sector requirements and trends
Knowledge of the global and regional maritime market conditions
Familiarity with target markets, customer base and service offerings
Strategic thinking and decision-making skills.
Fluency in English with excellent written and verbal communication skills
Excellent administrative, time & project management skills with ability to deliver to time and quality
PC literate with effective knowledge of Microsoft Office, SharePoint and CRM products
Flexible, self-motivated and self-directed whilst equally able to work effectively as a team member
Customer-focused (internal and external) with strong interpersonal skills; keen to learn and develop
Why you should join us!
We offer a supportive environment, competitive compensation, and meaningful opportunities. By joining us, you will enjoy:
On-the-job training
First-hand exposure to the growing maritime technological industry
Diverse workforce
Technology-driven company
Be a part of the ever-growing Schulte group family!
- Department
- Business Development
- Role
- Customer Relations Manager
- Locations
- Singapore
- Employing Company
- Bernhard Schulte Shipmanagement (Singapore) Pte. Ltd.
- Address
- 108 Middle Road, Singapore 188967